Frequently Asked Questions
Everything you need to know about our handcrafted footwear and services.
How long does shipping take within the UK?
We offer standard delivery within 3-5 working days. Next-day delivery is available for orders placed before 12 PM GMT, Monday through Thursday.
What is your return policy for online orders?
You may return unworn items in their original packaging within 28 days of receipt for a full refund or exchange. Please ensure the soles remain unmarked by trying them on a carpeted surface.
Do you offer a repair and refurbishment service?
Yes, we provide a full factory repair service for our Goodyear-welted shoes. This includes a complete strip-down and rebuild using original lasts and materials to ensure your pair lasts for decades.
How do I determine my correct size in Crockett & Jones lasts?
Our shoes are primarily manufactured in UK sizing. Since different lasts have varying fits, we recommend consulting our detailed Size & Fit guide or visiting one of our retail boutiques for a professional fitting.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your shoes handmade in England?
Yes, every pair of Crockett & Jones shoes and boots is handcrafted in our historic factory in Northampton, England, using traditional methods and the finest European leathers.